About DoubleTick
What is DoubleTick?
DoubleTick is a WhatsApp Business API platform built for sales and support teams that run many WhatsApp numbers. It brings every number, department and conversation into one unified inbox, with Android and iOS apps so teams can work from their phones.
DoubleTick sends broadcasts from multiple numbers at once through central campaign management, with custom audience segments built from tags and attributes, automatic retargeting and broadcast analytics. Its no-code bot and AI agent builder, WhatsApp Flows and out-of-hours auto replies handle routine chats, while lead assignment routes enquiries to the right rep by region, language or availability. DoubleTick also runs Click-to-WhatsApp ad campaigns with tracking, embeds into existing CRMs with two-way sync, including Salesforce, and provides conversation analytics and a developer API. It helps with green tick verification.
Who is DoubleTick for?
- Sales-led businesses with several WhatsApp numbers across teams or branches.
- Teams that need leads assigned to the right rep and conversations synced to a CRM.
- Field and sales staff who work from a mobile app.
What type of software is DoubleTick?
DoubleTick is listed under WhatsApp Business API.
What are DoubleTick's core capabilities?
- Multi-number inbox: Every WhatsApp number and department in one unified inbox, with Android and iOS apps.
- Broadcasts: Multi-number broadcasts, custom segments, automatic retargeting and broadcast analytics.
- Automation: No-code bot and AI agent builder, WhatsApp Flows and out-of-hours auto replies.
- Lead routing: Automatic lead assignment by region, language or availability.
- CRM: Embeds into existing CRMs with two-way sync, including Salesforce.
- Growth: Click-to-WhatsApp ad tracking, conversation analytics, a developer API and green tick verification help.
Answers above are based on DoubleTick's website, read on 29 Oct 2026.
Who makes DoubleTick?
DoubleTick lists offices in Mumbai, Maharashtra.
What CAs are saying about DoubleTick
DoubleTick has no reviews on SoftwaresForCA yet.
Key features
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- ?Template Creation & ApprovalCreate message templates in the platform, submit them to Meta and track their approval status.
- ?Broadcast CampaignsSend an approved template to thousands of opted-in contacts at once, for example from a CSV upload.
- ?Scheduled BroadcastsSchedule a campaign to go out at a set date and time.
- ?Audience SegmentationTarget campaigns using tags, attributes or segments built from contact data.
- ?Rich & Interactive MessagesSend media, documents, quick-reply and CTA buttons, lists or carousels.
- ?Campaign AnalyticsTrack delivered, read, replied and clicked rates for each campaign.
- ?Retargeting & Drip CampaignsFollow up automatically with contacts based on how they responded, or in timed sequences.
- ?No-Code Chatbot BuilderBuild chatbot flows with a drag-and-drop builder, without writing code.
- ?AI AgentsUse AI agents that answer customer questions from your own knowledge base or data.
- ?WhatsApp Flows & FormsCollect details, bookings or lead forms inside WhatsApp using Meta's WhatsApp Flows.
- ?Auto RepliesReply automatically to keywords, FAQs, greetings or messages outside working hours.
- ?Click-to-WhatsApp AdsRun or track Facebook and Instagram ads that open a WhatsApp chat.
- ?Shared Team InboxLet several team members reply from the same WhatsApp number in one inbox.
- ?Chat Assignment & RoutingAssign chats to agents manually, by rules or in round-robin.
- ?Contact Management & CRMStore contacts with tags and attributes, or track leads in a built-in CRM.
- ?Multiple WhatsApp NumbersManage more than one WhatsApp Business number from one account.
- ?Mobile AppReply to chats and manage the account from an Android or iOS app.
- ?Developer API & WebhooksSend messages from your own software through an API and receive events by webhook.
- ?CRM IntegrationsConnect CRMs such as Zoho, HubSpot, Salesforce or LeadSquared.
- ?Google Sheets & ZapierConnect Google Sheets, Zapier, Pabbly or similar no-code automation tools.
- ?Shopify & E-commerceConnect Shopify or WooCommerce for order updates and abandoned-cart messages.
- ?WhatsApp PaymentsCollect payments inside WhatsApp or send payment links by UPI or card.
- ?WhatsApp CatalogShare a product or service catalogue in WhatsApp.
- ?Official Meta Partner (BSP)The provider is an official Meta Business Partner or WhatsApp Business Solution Provider.
- ?Green Tick Verification HelpHelp applying for WhatsApp's verified business badge.
- ?Role-Based AccessControl what owners, managers and agents can see and do.
- ?Free PlanA free plan you can keep using, paying only for WhatsApp messages.
- ?Free TrialTry the paid plans free before buying.
- ?No Markup on Meta ChargesWhatsApp message charges are passed on at Meta's rates without a provider margin.