Email

Email is still the main way CA firms talk to clients, banks, auditors and government departments. Firms use it to collect documents, send returns and acknowledgements for approval, share invoices, forward notices received from the GST, income tax and MCA portals, and send due-date reminders.

Any mainstream email service covers these basics, whether it is a free personal account or a business mailbox on the firm's own domain, such as Gmail with Google Workspace, Outlook with Microsoft 365, or Zoho Mail. A business mailbox on your own domain (for example, you@yourfirm.in) looks more professional and keeps client mail under the firm's control when staff change. Most services offer web and mobile access, shared calendars and contacts, attachments and cloud storage, spam and phishing protection, and admin controls for the firm's accounts.

• Every CA firm, for day-to-day client and department communication.
• Firms that want a professional address on their own domain.
• Teams that receive notices and acknowledgements from government portals by email.

• Client communication: Send and receive mail, attachments and approvals with clients.
• Professional address: Business mailboxes on the firm's own domain.
• Portal mail: Receive notices, OTPs and acknowledgements from GST, income tax and MCA portals.
• Access: Web, desktop and mobile apps on every device.
• Organisation: Folders, labels, search, shared contacts and calendars.
• Security: Spam and phishing protection and admin control over staff accounts.

Email is offered by many providers. Common choices for CA firms include Gmail (Google Workspace), Outlook (Microsoft 365) and Zoho Mail.